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Tuesday US Admin Office Hours (CS Platform): Apr 21, 2026 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

  • April 21, 2026
  • 2 replies
  • 23 views

sdrostgainsightcom
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Hello everyone!

Late post today, but yes, we will have Tuesday office hours today!

 

This thread is for today’s Tuesday US Admin Office Hours session, Tuesday, April 21, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, April 21, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/91309361364?pwd=PvFiHJ5a1urGo5Lj9IJiBQ7Qi5UUmE.1&jst=2

 

Meeting ID: 913 0936 1364

Passcode: 292293

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/ac3pr3Vfwk

2 replies

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  • Contributor ⭐️⭐️⭐️⭐️
  • April 21, 2026

Hi Scott, Hope you are well.

I want to take your thoughts on how to do case ticket data related calculations in Rules. I want to remove certain times from the Opened Date-Resolved Date, so that I can get exact number of business hours spent on the case. Thanks.


  • Contributor ⭐️
  • April 21, 2026

I’d like to review my data design to make sure I have my data configured correctly for an Email Program.