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Hello everyone!

This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, August 6, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, August 6, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09

 

Meeting ID: 967 5809 8131

Passcode: 678844

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/azzeidOTB

Hey Scott,

Jumping in to ask a question in regards to reporting on associated records in a timeline entry, talk soon!

Hi @sdrostgainsightcom ,

My work meetings are about to start soon so I’m just trying to get my questions into today’s (Thursday) office hours:

  1. We have User records that are duplicates (same employee id, different email and username because they changed their name due to marriage). In some cases our email team has kept both emails as valid, but I’m not sure which username is valid for SSO purposes.  None have ever logged in. Can I just delete these users? Also how do you delete users, I don’t see an option in the admin UI.
  2. Could you take a look at support case # 323944? In some cases when creating records via external action, the target dropdown or text field may get populated with “” instead of the intended null.  I was hoping the fix would be applied globally across all objects at once, but it seems each object must be fixed separately, one by one?

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