Skip to main content

Tuesday US Admin Office Hours (CS Platform): Jan 13, 2026 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

  • January 13, 2026
  • 4 replies
  • 63 views

sdrostgainsightcom
Forum|alt.badge.img+4

Hello everyone!

This thread is for today’s Tuesday US Admin Office Hours session, Tuesday, January 13, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, January 13, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09

 

Meeting ID: 967 5809 8131

Passcode: 678844

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/azzeidOTB

4 replies

Forum|alt.badge.img+3
  • Contributor ⭐️⭐️⭐️
  • January 13, 2026

Hi Scott, 
Dealing with an error when trying to use GS Assist through SFDC. installed the new package for plug ins, but error message says “"Unable to fetch the User Config. Something went wrong." after I allow access to the app” after I press allow access for the new plugin package


knestorsson
Forum|alt.badge.img
  • Contributor ⭐️⭐️⭐️⭐️
  • January 13, 2026

Hi Scott - I’m running into an issue with the data I’m pulling in to our Cases object. 


  • Contributor ⭐️⭐️⭐️
  • January 15, 2026

Hi!

 

Hoping to confirm accuracy of the Person ID field to sync JO emails to SFDC after getting an update from support. Sort of a follow up from last week!


sdrostgainsightcom
Forum|alt.badge.img+4
  • Author
  • Gainsight Employee ⭐️⭐️⭐️
  • January 15, 2026

Sounds good, ​@ktumolo  -- just posted the new thread for this afternoon’s session (link below) - see you there!