Tuesday US Admin Office Hours (CS Platform): Jan 30, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

  • 30 January 2024
  • 4 replies
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sdrostgainsightcom
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Hello everyone!

This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, January 23, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, Tuesday, January 30, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09

 

Meeting ID: 967 5809 8131

Passcode: 678844

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/azzeidOTB

Scott Drost, Gainsight -- Principal Customer Success Architect

4 replies

V
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Hi Scott, I unfortunately have been unable to get the Data Designer concat function to generate a link to SFDC cases. I’ll hop on and show you what I have.

I
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Hi Scott - thanks so much for the help showing me around Data Designer! I am working on another one and would love your help with that today if possible! I am trying to get a list of accounts that do have active CTAs and do not have any timeline entries. So far I have merged Company & CTAs and also Company & Timeline Activities, then merged those two merges together but not sure that I am getting the results I am looking for. Thanks!

K
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Hi Scott! I’m working on creating dashboards for TAMs to use for Adoption Explorer. I have not been able to find documentation on creating reports similar to the HAU report. Do you have documentation on creating a report like that, or could we walk through that in the session?

Thanks!

tiffany_hui
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I’m going to be able to jump on at 4:30pm EST (half past the scheduled)-- I have a quick question around the concept of overriding Overall Score if the scorecard is on a rollup.. will first overriding Overall score with a rule be pointless because then the measures that make up the overall score will simply re-override that? 

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