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sdrostgainsightcom
Gainsight Employee ⭐️⭐️⭐️
July 21, 2026

Tuesday US Admin Office Hours (CS Platform): July 21, 2026 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

  • July 21, 2026
  • 2 replies
  • 60 views

Hello everyone!

 

This thread is for today’s Tuesday US Admin Office Hours session, Tuesday, July 21, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, July 21, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/91309361364?pwd=PvFiHJ5a1urGo5Lj9IJiBQ7Qi5UUmE.1&jst=2

 

Meeting ID: 913 0936 1364

Passcode: 292293

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/ac3pr3Vfwk

2 replies

Contributor ⭐️⭐️⭐️⭐️
July 21, 2026

Hi Scott, hope you are well. I have a question with regards to handling of invoices being posted to timeline in C360. Especially when there is a contact associated with multiple accounts across 2 Business Units. Since for such cases the invoices are failing and not getting posted to the timeline. Thanks.

speacher
Contributor ⭐️⭐️⭐️⭐️
July 21, 2026

Hi Scott,

I’ve got a request from our CS team to set up a way to auto-trigger a post meeting survey based on a QBR timeline activity being logged.  We’ve not set up surveys in this way in the past.  Looking for direction and examples of what I should do to set up this rule. 

Serena Peacher, Business Analyst @ Inovalon