Skip to main content

Tuesday US Admin Office Hours (CS Platform): June 30, 2026 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

  • June 29, 2026
  • 1 reply
  • 56 views

sdrostgainsightcom
Forum|alt.badge.img+5

Hello everyone!

 

This thread is for today’s Tuesday US Admin Office Hours session, Tuesday, June 30, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, June 30, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/91309361364?pwd=PvFiHJ5a1urGo5Lj9IJiBQ7Qi5UUmE.1&jst=2

 

Meeting ID: 913 0936 1364

Passcode: 292293

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/ac3pr3Vfwk

1 reply

nsimon
Forum|alt.badge.img+1
  • Contributor ⭐️⭐️⭐️
  • June 30, 2026

Hi Scott! 

I have some rules failing and succeeding and can’t understand why they are failing sometimes when the parameters seems to be the same. 

  • Slack Real Time Rule - At-Risk Checkbox checked, send slack
    • 6/30 WORKED: Wesley Chapel Weddington
    • 6/29 FAILED: Infantry Sports entered on 6/29 at 11:14am (the rule ran to update SF & GS but the slack rule did not run)
  • Horizon Rule - Timeline Risk Activity Created
    • 6/30 WORKED: Wesley Chapel Weddington
    • 6/29 WORKED: Infantry Sports at 12pm
    • 6/24 FAILED: Vale SC > the At Risk Timeline Activity did not trigger the rule until after I did a test run with that record
    • 6/24 WORKED: 540 Volleyball
  • This rule is failing and I don’t know why: 
    GS > SFDC & GS: At-Risk or Launch Risk CTA Closed SUCCESS -> Update SF & GS Risk Checkbox 
     

Do you have any update on getting the Onboarding Rep name or CSM name into a real time rule that triggers on a CTA?