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Tuesday US Admin Office Hours (CS Platform): Mar 10, 2026 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

  • March 9, 2026
  • 4 replies
  • 44 views
sdrostgainsightcom
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Hello everyone -- I’M BACK!!!

Thanks to everyone for their understanding while I was out of the office thru February and beginning of March, but we are officially getting weekly office hours back up and running!

 

This thread is for our upcoming Tuesday US Admin Office Hours session on Tuesday, March 10, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, March 10, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/91309361364?pwd=PvFiHJ5a1urGo5Lj9IJiBQ7Qi5UUmE.1&jst=2

 

Meeting ID: 913 0936 1364

Passcode: 292293

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/ac3pr3Vfwk

Scott Drost, Gainsight -- Principal Customer Success Architect

4 replies

R
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  • rkumar
  • Contributor ⭐️⭐️⭐️⭐️
  • March 9, 2026

Hi Scott, hope you are well. I have couple of questions as below that I want to connect with you on:

  1. How to create a new relationship? I think I am missing something when using rules.
  2. I have created a NPS program with the new version of program, so want to get clarity around delay step around response received vs not.

Thank you. Rishabh

spencer_engel
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  • spencer_engel
  • Expert ⭐️
  • March 10, 2026

Hi Scott - welcome back and I hope all is well. We are dealing with a bit of a Catch-22 regarding our PX data where support is telling us we need to use email as our Person identifier in order to append PX contacts with their SFDC contact ID. But we use SFDC contact ID (Person::External ID) as our identifier for Load to People, so we can’t just change it, especially as this is an ongoing process, not just a one-time backfill. Curious to know if others have faced this same issue and what the recommended course of action is. Ticket for reference: https://gainsight.zendesk.com/hc/en-us/requests/463247

jeremy_johnston
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Hi Scott.  I’m looking to verify information related to the Gainsight Custom Object APIs to ensure we’re on the right track.  I especially want to confirm that I’m recommending the CORRECT API to my internal teams.

  1. Working with APIs in Sandbox
    1. do they work?
    2. do we need to create a new ‘Gainsight API’ connection in Sandbox
  1. Production environment: Gainsight Custom Object API → Read API

We need to fetch ~40k records from a custom MDA object and want to validate our understanding of the API limits and operations.

We’ll also but using the same Read API to fetch records from other custom objects, much smaller volumes (<1,000).

GS Support documentation states:

The Read API allows you to read one or more records that match a specific criteria from the Gainsight custom object. The Read API fetches a maximum of 5000 records from one API call. 

Note: If you think there are more than 5000 records that can be fetched, pass another API call with Offset as 5001 so that remaining records (maximum 5000 records again) are fetched

  1. Throttling limits 

 

-JJ
knestorsson
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  • knestorsson
  • Contributor ⭐️⭐️⭐️⭐️
  • March 10, 2026

Hi Scott - I have a question about the new Home layout. 

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