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sdrostgainsightcom
sdrostgainsightcom
Gainsight Employee ⭐️⭐️⭐️
September 23, 2024

Tuesday US Admin Office Hours (CS Platform): Sept 24, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

  • September 23, 2024
  • 13 replies
  • 192 views

Hello everyone!

This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, September 24, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, September 24, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09

 

Meeting ID: 967 5809 8131

Passcode: 678844

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/azzeidOTB

13 replies

Show previous replies
knestorsson
knestorsson
Contributor ⭐️⭐️⭐️⭐️
September 24, 2024

Hi Scott,

 

I’m trying to create rules for our Scorecard that will compare the monthly avg PX feature name usage per user (filtered on module and CS Tier) to the averages of the previous 2 months. I looked at the rule from last week, “GS CSA Test Ticketing Tier 1 Custom Views Visits” but I’m not seeing the date filters to use. I think I figured out how to compare the averages to the previous month but would really appreciate confirming I’m setting it up correctly and updating it to compare to the previous 2 months. 

Thank you!

kelseynoteboom
kelseynoteboom
Contributor ⭐️⭐️
September 30, 2024

Hi Scott, 

I was able to test out my post-implementation survey using calculated fields and I’m 75% of the way there. 

Unfortunately, the evaluate step is filtering out Survey Responses at the 2nd step -Mid Risk CTA when they should be continuing on to the final step and no further actions are taken. 

I will keep an eye out for the next Office Hours

sdrostgainsightcom
sdrostgainsightcomAuthor
Gainsight Employee ⭐️⭐️⭐️
October 1, 2024

Hi @kelseynoteboom -- just posted the new thread here:

 

Scott Drost, Gainsight -- Principal Customer Success Architect
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