Join CS leaders from Deloitte & Gainsight as they discuss how CS talent strategies can evolve to better manage a company’s most valuable resource—the people.

Customer success (CS) functions are facing a massive convergence of technology- and people-driven disruptors. The amount of usable data and customer demand for data-driven insights have swelled significantly. At the same time, a generational sea change is redefining the workforce. Millennials will soon make up more than half of the labor force and the average tenure at a given workplace has dropped to four-and-a-half years.
In this webcast, join CS leaders from Deloitte and Gainsight to hear how the CS talent strategy must evolve to account for this changing world and better manage an organization’s most valuable resources—its people.

Questions that will be discussed include:

• What skills do we need to hire for to support our future CS organization?
• How will changing focus areas along the CS lifecycle change how we access, curate, and engage talent?
• What metrics and KPIs are most often aligned to CSM performance, and what does an altering KPI landscape mean for future compensation design?

Tuesday, February 25th | 11 AM PST

Save your spot today: https://bit.ly/2SjlxpW