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spencer_engel
Expert ⭐️
August 5, 2020

US Admin Office Hours - 8/6/20 - 11 a.m. PT - Pre-session Thread

  • August 5, 2020
  • 11 replies
  • 245 views

Hello everyone!

 

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, August 6, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, August 6, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

One tap mobile

+13126266799,,253252739#,,1#,864010# US (Chicago)

+16468769923,,253252739#,,1#,864010# US (New York)

 

Dial by your location

        +1 312 626 6799 US (Chicago)

        +1 646 876 9923 US (New York)

        +1 301 715 8592 US (Germantown)

        +1 346 248 7799 US (Houston)

        +1 669 900 6833 US (San Jose)

        +1 253 215 8782 US (Tacoma)

        888 475 4499 US Toll-free

        877 853 5257 US Toll-free

 

Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO

    11 replies

    ml2019
    Contributor ⭐️⭐️⭐️⭐️⭐️
    August 8, 2020

    @spencer_engel For the next office hours (or if you have an answer before then that would be great!) I’m new to using the period over period comparison % function and have a question. I’m comparing the average number of cases the last 90 days compared to the prior 90 day period. I’m able to replicate the calculation for most of my cases however many are getting the value 999,999%. Which seems odd to me. These cases look like they have more than 0 in the new period and 0 in the ‘benchmark’ period. Can you help me understand why? Function: Period over Period Comparison in % (Period(Days,90), count of case ids, created date, AVG, 1, False)