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Hello everyone!

Apologies for the late post, but this thread is for today’s Thursday Admin Office Hours session on Thursday, January 7, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, January 7, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

Dial by your location

        +1 312 626 6799 US (Chicago)

        +1 646 876 9923 US (New York)

        +1 301 715 8592 US (Germantown)

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Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO

Back with another awesome JO question!

I’m using a template with two reports to display messages that align with customer eligibility. I chose to use reports as opposed to variants because we currently have 5 qualifications that a customer could be eligible for and this list will expand over time. I didn’t want to use variants because the number of variants will grow exponentially.

 

examples: 

variant 1 = eligible for 1, not eligible for 2, 3, 4 and 5 

variant 2 = eligible for 1 and 2, not eligible for 3, 4 and 5

 

Reports aren’t showing any data when previewed, even though there is data present.

 

2TZMKBKZ9DlkNS3mcP8E8ceWJ1Ieq4xhzbm2HGxWcOzrMeYe8GNZF07ShXabu2Ogk2FSig31IW-gjKq8B7nMU0CDw09PIB99Yar2OlS5pN3I6YCryWYpfFXXMbDe1bKnFEC7ZX5N

Wgo82HrnS0dkz-0BnqD3PPgdUG1MjIT3OO2l6b27dwzYXK8JzqCK2yA-5JubSNm7rTli0_LN2BxfKIQNltQwuEo4G5h-z1mJwXApCSRy4rhF-hohkfQc5JKQsqXD-9pZVvfYH247

 

My reports are tabular, which required an interesting work around, and should be filtered to only show rows that pertain to a specific company.

 

LUchp51gGkMF9gw_dcGe6PgoEQ0Dyrxe683ZTXYN7hE1YHWnithTVwFekzmmRrnR-LKGrI2vKOiGeglS8NFG8j3pl-d_5ZkKP4H_tW-UwacsoojS0c10XUPNf5E_QrA8-YMT9iOp

 

GSID is sourced from Company and mapped to Company ID.

 

bZfER-DqEE8NfCVRA0hh6Tv8Nj2z1j2X06drEY4X6BYOIYjpu4ISQERKCZ0HqXOXljGzsj59u9VzlJHWazAQ8MfOa8eqjTyBG5HM6nJhDSSTwMbSRxCnzM3pNbx22WwZRml5YxFf

Seriously, @Linus , are you getting bonus checks for stumping me or something??

:drooling_face:

That said, @Linus , I need to confirm, but I seem to recall that we can’t render the inline reports in Preview - you’d have to send a test to confirm.

I’ll confirm fully before starting up the session in 10 minutes - talk with you then!

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