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Gainsight Employee ⭐️⭐️⭐️
February 11, 2020

US Admin Office Hours (Thursday session) - 02/13/20 - 11 a.m. PT - Pre-session Thread

  • February 11, 2020
  • 12 replies
  • 232 views

Hello everyone!

 

This thread is for our weekly Thursday Admin Office Hours session, which will be held this coming Thursday, Feb. 13, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (GoTo Meeting):

Thursday, Feb. 13, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET

https://global.gotomeeting.com/join/493151677

You can also dial in using your phone.

United States: +1 (872) 240-3412

Access Code: 493-151-677

    12 replies

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    sdrostgainsightcom
    sdrostgainsightcomAuthor
    Gainsight Employee ⭐️⭐️⭐️
    February 13, 2020

    Hello @pele -- after digging in further, it turns out that you were building out the Program correctly -- we have not yet enhanced Conditional Waits for more than just a “True/False” branch (the 3-branch wait on the NPS Program model before the “Responded” diamond is a hard-coded exception for that specific type of Program).

     

    SO - the “Continue” flag for a condition sends people who don’t meet that condition two steps to the right of that condition, just as you were assuming .  It joins the people coming out of the “true” branch of the condition and through the step that the others skip, then everyone gets evaluated for that next step.

     

    Makes more sense if you look at my att’d screenshot with some labels, mocking up a “Different letter for Detractor, Promoters, Neutrals” in a survey.

    Drop me a line if you have questions!

    Scott

     

    Scott Drost, Gainsight -- Principal Customer Success Architect
    sdrostgainsightcom
    sdrostgainsightcomAuthor
    Gainsight Employee ⭐️⭐️⭐️
    February 19, 2020

    Follow-up note for @tony_tao (although you may have already figured out the answer to your question above):

     

    On the Account widget, Relationships are automatically shown in the dropdown in the upper left corner of the widget (if there are relationships there to show).

    The user can select which relationship they want to look at, and they’ll get the view set up for that Relationship on the Relationship Layout (set up by the Gainsight Admin).

     

    Hope that helps - if you have follow-up questions, join the session tomorrow!

     

    Scott Drost, Gainsight -- Principal Customer Success Architect
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