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sdrostgainsightcom
Gainsight Employee ⭐️⭐️⭐️
March 9, 2023

US Admin Office Hours (Thursday session) - 03/09/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

  • March 9, 2023
  • 11 replies
  • 163 views

Hello everyone!

 

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, March 9, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, March 9, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting

https://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09

 

Meeting ID: 932 1022 3297

Passcode: 885599

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/aebWfptbBg

11 replies

sdrostgainsightcom
Gainsight Employee ⭐️⭐️⭐️
March 9, 2023

Hello @Tomcnall -- didn’t see you appear on the call, but although a Scorecard Testing utility is on our roadmap, currently there is no way to “test” a scorecard in the sense that even a test-run rule will not return which customers land Red Yellow Green because the Company has to be assigned to the scorecard for the test run to return which action would set the score.

What I recommend sometimes is that for a rule you’ve created to set scores for key measures, filter the final dataset on the Data Preparation side of the rule into the Red Yellow Green buckets (if that’s what you are using) to see where they land.

For full testing, though, you’ll have to had a full sandbox and then assign all the customers in the Sandbox to the scorecard to run the results.

Scott Drost, Gainsight -- Principal Customer Success Architect