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Gainsight Employee ⭐️⭐️⭐️
March 29, 2023

US Admin Office Hours (Thursday session) - 03/30/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

  • March 29, 2023
  • 12 replies
  • 173 views

Hello everyone!

 

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, March 30, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, March 30, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting

https://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09

 

Meeting ID: 932 1022 3297

Passcode: 885599

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/aebWfptbBg

12 replies

sacha
Contributor ⭐️⭐️⭐️⭐️⭐️
April 5, 2023

Howdy doody! We’re re-doing our Risk Management and I’m wondering the best way to re-categorize CTA Reasons and sub-categories. Re-purpose existing values? De-activate old values and enter in the new ones? Thanks!

Contributor ⭐️⭐️⭐️
April 5, 2023

Hey Need help understanding how Gainsight is reading the renewal date for companies., What is the best practice since in Salesforce the account does not have the old subscriptions and charges but does not read the most recent product and charges. Should I delete the old subscription records?