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Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, May 14, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, May 14, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

Dial by your location

        +1 312 626 6799 US (Chicago)

        +1 646 876 9923 US (New York)

        +1 301 715 8592 US (Germantown)

        +1 346 248 7799 US (Houston)

        +1 669 900 6833 US (San Jose)

        +1 253 215 8782 US (Tacoma)

        888 475 4499 US Toll-free

        877 853 5257 US Toll-free

 

Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO

Hi Scott, 

I am trying to bring a new field called “customer segment” over from salesforce into Gainsight so I can use it in C360. I am able to edit the global/company layout of C360, but am having trouble getting the field over into Gainsight in the first place. How do I bring it over? 

 

Thanks!

Jack

Hi Scott,

  • I am trying to convert military time from a SFDC field into standard time in JO
  • Also trying to shorten GS date and time format. It includes UTC and I don’t want to use that in JO

Hi Scott-we are new to using GS and I’d love to get more information about how to integrate NPS with slack and Salesforce. 

Hey Scott,

I want to change the frequency of an ongoing survey we have scheduled.  Can you show me how I can edit that logic?

Hi Scott, 

I am trying to bring a new field called “customer segment” over from salesforce into Gainsight so I can use it in C360. I am able to edit the global/company layout of C360, but am having trouble getting the field over into Gainsight in the first place. How do I bring it over? 

 

Thanks!

Jack

 

All set on this now. 

 

Thank you!

 

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