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sdrostgainsightcom
Gainsight Employee ⭐️⭐️⭐️
July 1, 2020

US Admin Office Hours (Thursday session) - 07/02/20 - 11 a.m. PT - Pre-session Thread

  • July 1, 2020
  • 14 replies
  • 331 views

Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, July 2, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, July 2, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

One tap mobile

+13126266799,,253252739#,,1#,864010# US (Chicago)

+16468769923,,253252739#,,1#,864010# US (New York)

 

Dial by your location

        +1 312 626 6799 US (Chicago)

        +1 646 876 9923 US (New York)

        +1 301 715 8592 US (Germantown)

        +1 346 248 7799 US (Houston)

        +1 669 900 6833 US (San Jose)

        +1 253 215 8782 US (Tacoma)

        888 475 4499 US Toll-free

        877 853 5257 US Toll-free

 

Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO

    14 replies

    Show previous replies
    K
    Kate
    Contributor ⭐️⭐️⭐️⭐️⭐️
    July 7, 2020

    Hi @sdrostgainsightcom, did you find any more info on how we can show success plan objectives under normal CTAs in NXT?

    C
    carissa curtis
    Contributor ⭐️⭐️⭐️
    July 13, 2020

    @sdrostgainsightcom we were not able to get to my question during the office hours. please see below. I was hoping you had some follow up? 

     

     

    I am in the process of rolling out the company/business intelligence feature to my team. I wanted to discuss best practices for creating a CTA from slack notifications. Will CSMs be able to use CTA and playbooks that are already live?

    sdrostgainsightcom
    sdrostgainsightcomAuthor
    Gainsight Employee ⭐️⭐️⭐️
    July 14, 2020

    Hello @carissa curtis  - I will make sure I’ve dug into this before the coming Thursday’s office hours if you can join then - I have a feeling that a generic answer won’t help much vs. seeing exactly what it is that you’re looking to do.
    Alternatively, my colleague Spencer is holding the Tuesday session here if you can post your question there and then jump on (not a crowded thread

    https://community.gainsight.com/events-office-hours-8/us-admin-office-hours-tuesday-session-7-14-20-1-p-m-pst-pre-session-thread-38574

     

    One way or another we should be able to get you some answers - thanks for the ping - with the long weekend following that very busy 7/2 session, I wasn’t able to circle back on some of these responses.
    Best,

    Scott

    Scott Drost, Gainsight -- Principal Customer Success Architect
    C
    carissa curtis
    Contributor ⭐️⭐️⭐️
    July 14, 2020

    Hi @sdrostgainsightcom  I believe I am all set now. I can create a CTA for company intelligence notifications in slack and then add a playbook to the CTA after. It does not appear we can add a playbook when creating the CTA from slack initially which would be a great future enhancement.

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