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Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, July 29, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, July 29, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

Dial by your location

        +1 312 626 6799 US (Chicago)

        +1 646 876 9923 US (New York)

        +1 301 715 8592 US (Germantown)

        +1 346 248 7799 US (Houston)

        +1 669 900 6833 US (San Jose)

        +1 253 215 8782 US (Tacoma)

        888 475 4499 US Toll-free

        877 853 5257 US Toll-free

 

Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO

New customers not showing up in the customers tab

Measure AvgNPS in Scorecard.

Hello Spencer, I’m reaching out to inquire about JO (Journey Orchestrator) as I’m trying to create calculated fields for CSM last login date and Calls logged in the last 60 days. However, I’m having a hard time identifying the correct criteria to create the appropiate calculated field from the query builder. Therefore, can you please assist?

  • Looking to lock down an internal question to be only edited by a group of users from a CTA using the survey preview link.
  • Where is the token field to log a timeline entry stored in Gainsight? Is it in an MDA table?

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