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US Admin Office Hours (Thursday session) - 08/27/20 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

  • August 27, 2020
  • 6 replies
  • 144 views
sdrostgainsightcom
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Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, August 27, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, August 27, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

Dial by your location

        +1 312 626 6799 US (Chicago)

        +1 646 876 9923 US (New York)

        +1 301 715 8592 US (Germantown)

        +1 346 248 7799 US (Houston)

        +1 669 900 6833 US (San Jose)

        +1 253 215 8782 US (Tacoma)

        888 475 4499 US Toll-free

        877 853 5257 US Toll-free

 

Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO

Scott Drost, Gainsight -- Principal Customer Success Architect

    6 replies

    V
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    • vmoore
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • August 27, 2020

    Hello,

    While feeding data from Gainsight into Salesforce, I receive a failure notice for some but not all accounts. The reason for failure is “the query is malformed” and the date that is being fed in appears in the following format: 1.48956E+12.

     

    T
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    • tammy_c
    • Contributor ⭐️⭐️⭐️⭐️
    • August 27, 2020

    Hello,

    I’m setting up my first program in Journey Orchestrator, and I’m not clear on how I schedule it to run every week on Mondays. It’s a weekly adoption email that we want to send to our customer contacts. Thanks

    victoria_peeker_barry
    Forum|alt.badge.img+6

    In Jo - is it possible to automatically send out an NPS every quarter based on account close date?  

    Victoria
    R
    • Ricardogs18
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • August 27, 2020

    Issues with aggregation in Report Builder.

    ml2019
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    • ml2019
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • August 27, 2020

    Hi Scott, I have a data designer question.

    sdrostgainsightcom
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    • sdrostgainsightcom
    • Author
    • Gainsight Employee ⭐️⭐️⭐️
    • August 27, 2020

    Hello all - 

    The recording from today’s session is here:

    https://app.gong.io/e/c-share/?tkn=ugbo0bj0iuvii34gl0ziu8df

     

    Covered some good stuff, including a method for selecting a set of customers each day based on whether a date on the Customer record (Closed Date, Start Date, etc.) falls on a rolling anniversary period (every 90 days in this case, so if the Closed Date was 90, or 180, or 990 days ago, it is kept in the JO run that day).

    Thank you!

    Scott Drost, Gainsight -- Principal Customer Success Architect
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