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Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session today, Thursday, October 13, 2022 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, October 6, 2022 at 11am PT / 12pm MT / 1pm CT / 2pm ET

Join Zoom Meeting

https://gainsight.zoom.us/j/95165805521?pwd=c1k1SUZvTExZTFNVTDJEc3RpQzA1UT09

Meeting ID: 951 6580 5521

Passcode: 847345

For dial-in info by your location, find your local number:

https://gainsight.zoom.us/u/aeHxu8PlmL

Hi there. We’re writing a rule to alert CSMs when an account has a sudden drop in license utilization. However, we want to filter out any account that has purchased a lot of additional licenses in the last quarter, causing their utilization to drop until they get new users up to speed. I’ve tried using the period over period calculation in the transformation, but it’s not working. Is there a better approach? Thanks!

Hi Kendra, 

I need help troubleshooting a rule. With this rule I am trying to count the cases associated with a product opened directly by the customer or by a third party.

Hi Kendra - I need help setting up a renewal CTA. I need a CTA that fires off for every renewal on an account but I want to ensure that the CTA only fires once per renewal opportunity.

---question deleted by poster--

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