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October 21, 2020

US Admin Office Hours (Thursday session) - 10/22/20 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

  • October 21, 2020
  • 13 replies
  • 220 views

Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, October 22, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, October 22, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

Dial by your location

        +1 312 626 6799 US (Chicago)

        +1 646 876 9923 US (New York)

        +1 301 715 8592 US (Germantown)

        +1 346 248 7799 US (Houston)

        +1 669 900 6833 US (San Jose)

        +1 253 215 8782 US (Tacoma)

        888 475 4499 US Toll-free

        877 853 5257 US Toll-free

 

Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO

    13 replies

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    sdrostgainsightcom
    sdrostgainsightcomAuthor
    Gainsight Employee ⭐️⭐️⭐️
    October 22, 2020

    Haven’t forgotten you, @travis_floyd  - wasn’t able to find an “instant” answer that I was overlooking during the session today, so I still recommend opening a ticket.

     

    That said, it’s also worth asking the user who received that message to refresh their session - if they’ve been sitting on a C360 for a long time and then went to the Usage section, it may have just been a time-out.

    If all your end users are getting that message, though, definitely open the ticket up-  and if I hear anything back in response to my internal question in the meantime, I’ll let you know!

    Scott Drost

    Scott Drost, Gainsight -- Principal Customer Success Architect
    sdrostgainsightcom
    sdrostgainsightcomAuthor
    Gainsight Employee ⭐️⭐️⭐️
    October 22, 2020

    For @ml2019 -- there’s some information re: Adoption Explorer here on Community:

     

    as well as a free 11-min video intro on Gainisght University:

    https://education.gainsight.com/adoption-explorer-training

     

    Hope that helps you dig in a little bit for your new usage data as you work on the TAM availability, etc.

    Scott

    Scott Drost, Gainsight -- Principal Customer Success Architect
    sdrostgainsightcom
    sdrostgainsightcomAuthor
    Gainsight Employee ⭐️⭐️⭐️
    October 23, 2020

    Quick note on Friday afternoon for @jenniferpa and others who were interested in ways to allow users to refine their Opt Out status after the fact:

    Victoria forwarded me the info she already had from our Support and Product teams, but the deep-dive into the info, and some follow-up with product, means it will be Monday before I can get current information back to you.

    Just wanted to assure you I hadn’t forgotten about it - have a good weekend, all!

    Scott Drost

    Scott Drost, Gainsight -- Principal Customer Success Architect
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