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Hello everyone!

 

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, October 27, 2022 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, October 27, 2022 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting

https://gainsight.zoom.us/j/95165805521?pwd=c1k1SUZvTExZTFNVTDJEc3RpQzA1UT09

 

Meeting ID: 951 6580 5521

Passcode: 847345

 

For dial-in info by your location, find your local number:

https://gainsight.zoom.us/u/aeHxu8PlmL

Hey Scott - Want to see if I can have one CTA fire off with different versions of playbooks based on a certain field. Also, can I embed a GS dashboard link directly into the CTA that links to a specific dashboard? 

Hi Scott,

I have a rule that is calculating the percent used of a contracted package based on the transactions.  I am getting the below error on a handful of records.  I’d like some help troubleshooting this if possible.

 

/{"columnName":"Percent_Used__gc","errors":r{"code":"value_exceeded_range","value":9.223372036854776E+18,"allowedMinValue":-999999999999999999,"allowedMaxValue":999999999999999999}]}]

Thanks,

Rhonda

Hey Scott,

 

I have a question in regards to Journey Orch (CTA) Thanks!

Hey @sdrostgainsightcom - Quick question following up on our chat regarding CTAs. Just need to know if I create a CTA and click “Include in Identifiers” within Setup Action for the CTA Name will that automatically prevent any CTAs of the same name from being created or do I need to click the “Create CTA once in Lifetime” as well?

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