Expert ⭐️

US Admin Office Hours (Thursday session) - 8/22/19, 1 p.m. PST - Pre-session Thread

Forum|Forum|7 years ago
August 19, 2019
15 replies
220 views

Hello everyone! This thread is for our Thursday Admin Office Hours session, which will be held this coming August 22, 2019 at 1pm PT / 2pm MT / 3pm CT / 4pm ET. Please note this is two hours later than usual due to a company-wide meeting we have during our usual time of 11am PT.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you Thursday!

Conference Details (GoTo Meeting):

https://global.gotomeeting.com/join/493151677

You can also dial in using your phone.

United States: +1 (872) 240-3412

Access Code: 493-151-677

victoria_peeker_barry

Contributor ⭐️⭐️⭐️⭐️⭐️

Is there a way to wrap text or sort in a report

Victoria

spencer_engelAuthor

Expert ⭐️

Yes on both. Wrapping text is done at either the C360 or dashboard level by the end user.

victoria_peeker_barry

Contributor ⭐️⭐️⭐️⭐️⭐️

Is it posisble to do in report builder so the user does not have to?

Victoria

C

connieng

Contributor ⭐️⭐️

Missing fields from our queries in Journey Orchestrator?

We checked with our SFDC Admin and an email field for 'Account Owner" should exist on the object for Opportunity (under Account), but it does not show when pulled in as a field. This field is set up the same way as 'CS Business Partner', which shows Name, Email, and ID, (under Account).

angela_domenichelli

Contributor ⭐️⭐️⭐️⭐️⭐️

Good afternoon,

I look forward to the call today. We have run into some questions regarding maintaining rules.

Is there a way to see the final output of a rule from the Rules / Admin page? We can see the output from each individual action, but do not see the final results within the Gainsight page.

We have some examples of a rule failing 1 time, then never running again. In Analyzer it looks like it is "Aborted". What can cause this and how can we prevent it?

Can we get a demo of the key features of Analyzer and how to use it to identify improvements?

Thanks so much for your help!

Angela Domenichelli (She/Her/Hers)

spencer_engelAuthor

Expert ⭐️

Hi @angela_domenichelli it might be best to coordinate with @courtney_hauser to get a comprehensive demo of Gainsight Analyzer, but I'm happy to do a quick demo and walkthrough during office hours.

S

sseybert

Contributor ⭐️⭐️⭐️

Hi Spencer,

When I update a field on Company which is editable in C360, I can run a report and see that I have changed that field. However, when I run a report on an object which uses lookup to show fields from Company, the value is not updated.

How much of a time delay should I expect in that update... or should there not be a delay at all? If the latter, is this an issue you've heard of before and could you point me to any documentation?

Thanks,

Stephanie

spencer_engelAuthor

Expert ⭐️

Hi Stephanie - Are you on Gainsight NXT? Either way, there should be a minimal delay (i.e. < 5-10 secs), so if you're seeing anything more than that, please submit a ticket to support@gainsight.com

S

sseybert

Contributor ⭐️⭐️⭐️

Will do Spencer. I am seeing this very frequently in Reports that I am trying to build, and also in Dataset tasks that I am trying to build in Rules Engine.