US Admin Office Hours (Thursday session, PLEASE NOTE: Half hour earlier than usual) - 06/25/20 - 10:30 a.m. PT - Pre-session Thread

  • 24 June 2020
  • 8 replies

Userlevel 7
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Hello everyone!

This thread is for our weekly Thursday Admin Office Hours session, which will be held Thursday, June 25, 2020 at 10:30am PT / 11:30am MT / 12:30pm CT / 1:30pm ET. (Please note the time change.)

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, June 25, 2020 at 10:30am PT / 11:30am MT / 12:30pm CT / 1:30pm ET


Join Zoom Meeting:


Meeting ID: 253 252 739

Password: 864010


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8 replies


Hi Spencer,


I’d like to discuss some questions around the notifications settings.




Userlevel 2
Badge +6

Question on Success Plans.  What exactly is the +Person feature used for.  Is it for tagging people to alert them of tasks?  In our GS NXT instance, I can’t seem to tag anyone.  Thanks.


Oh, and I will only be on for the second half of the call, so I can go last.  Thank you.


I would like to discuss the JO program. Specifically around how to add multiple users to the To: section,


P.S. I have a meeting that ends at 11 AM. So I will be joining mid-way

Hello Spencer!

We have a Journey that is not is not moving into Step 2 after we launch the program in JO.
Rule Trouble Shoot
Survey Error

Badge +2

Hi Spencer! I have a question about setting up a sync for usage data from an external system. 

Badge +1

Hey Spencer, I have two columns in an S3 file I’m pulling through the rules engine that are numbers, but have “none” rather than “0” or “null” - is there a way to solve for that in Gainsight? 

Hey Spencer,


I won’t be able to join until 2 PM ET, but hoping to discuss the SFDC Activity to Timeline Sync.


Thank you,

Userlevel 7
Badge +3

@Ricardogs18 Did you have other questions at the end that you needed help with? 


@anna-whitehouse Can you screenshot the error you were getting on the case expression?