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Hello everyone!

This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, February 16, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, February 16, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/93972497920?pwd=SGJPOFNzNUxCNVZYcHJrWnRjM2FoUT09

 

Meeting ID: 939 7249 7920

Password: F7msaSQ3

 

For dial-in info by your location, find your local number:

https://gainsight.zoom.us/u/acvxgAlEJZ

Hi Scott! Could you help me with a DD that is capturing the MAX of Deals, however, this is the 3rd time that it is not picking up the correct deal ID.

Hi Scott, 

Back with a follow up question about updating our ARR on the Customers Tab - your email was great but I got stuck with another question...

How do I get access to PX data in CS?

Hello @Ricardogs18 ? Did you solve your issue?  You weren’t on Office Hours just now and it’s a quiet day (probably weather-related - people have power or IP interruptions) so I closed out the session.

 

Let me know and I can jump back on, however, and we can take a look.

Hello @jochle -- just a quick note to let you know I’ve alerted the PX implementation folks on your PX project as well as Jenn that you were asking about the data flow back into Gainsight.

They’ll absolutely get back with you today or tomorrow, and in the meantime, take a look at this article that gives an overview of setup for flowing the data into Adoption Explorer.

Essentially, that’ll be the next step for you all - and again, Jenn or your PX Com will reach out and help get everybody on the same page.  Thanks!

https://support.gainsight.com/Gainsight_NXT/Adoption_Explorer/Admin_Guides/Enable_Gainsight_PX_Data_in_Adoption_Explorer

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