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Hello everyone!

This thread is for the first March 2022 session of Tuesday Admin Office Hours session on Tuesday, March 1, 2022 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, March 1, 2022 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/95579728548?pwd=UGRNbnlmK2MrMFJDV3BNRzlTeERwQT09

 

Meeting ID: 955 7972 8548

Password: 457364

 

For dial-in info by your location, find your local number:

https://gainsight.zoom.us/u/a3hcfBNC2

Hello Scott!

I have a data set that I would think is appropriate for use in the Adoption Explorer, but I’m having some trouble loading the data to my project.

I was hoping you could help by taking a look and/or point me in the right direction.

Best,

Ben W.

Hi Scott, I have a couple questions on data sets as well for a JO that I need to modify in order to bring in User records work phone number into a token field now that there will be more than one CSM getting included in an auto load of accounts/CSM assignment/welcome letter. 

 

Hi Scott,

 

Could you go over how to troubleshoot a failed job within the Salesforce 2.0 connector. In particular, our opportunity sync is showing a Last Run Status that reads “FAILED” with the message below:

“The job cannot be completed as the Intuit_SFforQB__Billing_Address__c field was either deleted from the source or user is not authorised to access the field. Remove the field from connector mappings and re-run the job.”

I have been trying to locate the connector mapping to delete this but can not find it for the life of me :(

Reply


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