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Hi everyone,

 

This thread is for our upcoming Tuesday Admin Office Hours session today (Tuesday, March 23, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET).

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, March 23, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/93972497920?pwd=SGJPOFNzNUxCNVZYcHJrWnRjM2FoUT09

 

Meeting ID: 939 7249 7920

Password: F7msaSQ3

 

For dial-in info by your location, find your local number:

https://gainsight.zoom.us/u/acvxgAlEJZ

Hi Spencer,

I have a question about getting a rule filter in place to find the most recent record, and then Apply to Score. Seems I’m close but something seems off. 

New NPS responses coming in but not going into surveys and NPS tab under customer.

I don’t think this is related to the broken health rule as this has not been an issue until now. 

Hi Spencer, need advice on howto create a pie report with a Company open CTA count in the drill down, not sure what is the best way to do it in the current configuration. 

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