US Admin Office Hours (Tuesday session) - 05/09/23 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Thank you so much, @sdrostgainsightcom! Will share with the team here and circle back or join the next office hours if more questions arise. Have a lovely day & week!

@sdrostgainsightcom thanks again for the PDF on creating a hyperlink field. Looks like the Gainsight UI is not generating the desired outcome. I have a ticket open on this # 254794 to investigate. Essentially, the field does not hyperlink, requires to click to a tab to go to the link, and does not open a new tab.

@sdrostgainsightcom thank you so much for helping us think through this one! The options for snapshot date include “First Day of Previous Week” - So would we be able to use that directly, or do we need to set it as greater or equal to ‘First Day of Previous Week’ and less than ‘FIrst Day of Current Week’?

Hello @JoelE (and for @justo.casablanca as well) -- yes, use the “First Day of Previous Week” and “...of Current Week” per your note above - apologies, I didn’t match the terms in our filters (typing too fast) -- but you’ve got the correct terms there!

Hello @ACT -- two things going on here I think but Support will confirm:

• I don’t know that there is any way to show the live hyperlink with the way we display Rich Text. There is now always the 3 ellipses there inviting a click-to-open the full rich text field.  So even if functioning as wanted, I think they users will have to click to open the field first, then click on the rendered hyperlink.  You used to be able to show the full Rich Text field (there was an “unwrap/wrap” checkbox or something similar) in a tabular report - I’m not seeing that now and will ask internally.
• AS for the link not opening onto a new tab -- I had that working in my test org a while back and now I am seeing the same behavior as you.  The issue may be the rel=”noreferrer” attribute -- which I’m using because it was recommended to help make the new tab more secure -- I will re-check, as I’m sure someone will on the Support side will as well - there may be a different attribute needed, but I”m not sure.

I will keep an eye out on the ticket as well . . .

Provided all/any of the additional context I could for pushing the ticket up to L2 @ACT -- again, don’t know that there will be a short-term fix to having to open the field, then click on the hyperlink, but pretty confident we can find a way to deal with the fact that it isn’t opening in a new browser tab.

Best,

Scott