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Hello everyone!

This (rather late) thread is for our upcoming Tuesday Admin Office Hours session today, Tuesday, June 7, 2022 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, June 7, 2022 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/95579728548?pwd=UGRNbnlmK2MrMFJDV3BNRzlTeERwQT09

 

Meeting ID: 955 7972 8548

Password: 457364

 

For dial-in info by your location, find your local number:

https://gainsight.zoom.us/u/a3hcfBNC2

Hi Scott,

Going to join I have a question about Journey Orch! Trying to see if a certain type of use case is possible here 

Hi Scott,

I’m having trouble getting a connection to the Custom Object API established. The API docs are not sufficient to get an answer unfortunately, even one of our developers could not make it work. Would be great, if anyone could help me with this.

Hi Scott, 

I have a question about a report, trying to figure out the best way to do a created vs solved support cases in one report. 

I have a question about reporting - I want to show how many customers have not been connected with this year (we have an added field in the timeline activity that is a checkbox for connect).  When I do what makes sense, I either get how many have been connected or how many the CSM has in total.  And is it possible to get a percentage to show in the guage reports?

 

hey Scott! 
 

I am hoping to get some guidance on importing NPS results from In App NPS, and guidance on capturing the customers use case on the R360 

 

Is it possible to report out on a picklist field without it all showing up as one color in the report? 

Hi Scott!

 

I’ve got a couple of questions about some rules I created. Wondering if we could review them together to make sure they’re behaving as expected.

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