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sdrostgainsightcom
Gainsight Employee ⭐️⭐️⭐️
October 4, 2021

US Admin Office Hours (Tuesday session) - 10/05/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

  • October 4, 2021
  • 14 replies
  • 192 views

Hello everyone!

This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, October 5, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, October 5, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/95579728548?pwd=UGRNbnlmK2MrMFJDV3BNRzlTeERwQT09

 

Meeting ID: 955 7972 8548

Password: 457364

 

For dial-in info by your location, find your local number:

https://gainsight.zoom.us/u/a3hcfBNC2

14 replies

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sdrostgainsightcom
sdrostgainsightcomAuthor
Gainsight Employee ⭐️⭐️⭐️
October 5, 2021

Hello @rho_ran_experian -- sorry that you couldn’t get into Zoom - I’m chatting internally with Rob C, your CSM here, to figure out the best way to get some answers to you since access to the office hours sessions isn’t going to work . . . he’ll keep you posted.

Scott Drost, Gainsight -- Principal Customer Success Architect
    tmorgan
    tmorgan
    Helper ⭐️
    October 5, 2021

    @sdrostgainsightcom It is when another team member has added a comment to a task (the other team member owns the task not the CTA) on one of the CTAs the person owns.  So let’s say for example I have a CTA to follow up with a client about an add-on they want.  Then I add tasks to the CTA for you to get me a quote.  Then you put a comment on your task that you are getting additional information from John Doe for the quote.  How would I know that you added that comment?  There is nothing that they can find that notifies them when there are comments made on one of these tasks.  I looked at their profile settings and they have all of the notifications. My recommendation to them was to use @ mention functionality within the tasks.

    kstim
    kstim
    Helper ⭐️⭐️
    October 6, 2021

    @sdrostgainsightcom Could you possibly keep me in the loop on this as well? I may have a potential use case for sending scheduled reports, if possible.

    C
    cdacosta
    Contributor ⭐️
    October 13, 2021

    @sdrostgainsightcom , Did you have a chance to aske around about our survey timing issue? I’m still researching and open to any information you may have. 

    Thank you,

    Carmen

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