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US Admin Office Hours (Tuesday session) - 10/27/20 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

  • October 26, 2020
  • 10 replies
  • 138 views
spencer_engel
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Hello everyone!

This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, October 27, 2020 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, October 27, 2020 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:    Click here to join

Meeting ID: 939 7249 7920

Passcode: F7msaSQ3

 

Dial-in Numbers:

        877 853 5257 US Toll-free

        888 475 4499 US Toll-free

        000 800 040 1530 India Toll-free

        000 800 050 5050 India Toll-free

        855 703 8985 Canada Toll-free

 

Find your local number: https://gainsight.zoom.us/u/acvxgAlEJZ

    A

    10 replies

    N
    • nancy.fobert
    • Contributor ⭐️⭐️
    • October 27, 2020

    I’d like to understand when I should add CTAs at the Global vs Company Level.  I was adding fields in on the objective CTA but those fields will only show up if I add at the Company Level, not the Global level.

    acote
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    • acote
    • Helper ⭐️
    • October 27, 2020

    I’m working on a JO program but I’m not seeing any viable options when I preview the journey and was hoping you can take a look at the mapping.

    M
    • mzhang
    • Contributor ⭐️⭐️⭐️
    • October 27, 2020

    Having issues with adding new customers. Would like to do a run through to make sure I’m doing it right.

    Also want to learn how to turn off auto email sendouts.

    K
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    • Kate
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • October 27, 2020

    Have some questions around survey capabilities. Thanks!

    amy_perrin
    • amy_perrin
    • Contributor ⭐️⭐️⭐️
    • October 27, 2020

    Report drill down isn’t working for all data points; review a journey because workflow seems inconsistent

    M
    • mfutia
    • Contributor ⭐️⭐️
    • October 27, 2020

    Would like to learn more about low volume custom objects.

    spencer_engel
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    • spencer_engel
    • Author
    • Expert ⭐️
    • October 27, 2020

    Call recording for those who are interested: https://app.gong.io/e/c-share/?tkn=1xiuswwgvz3ge1gj0jku3xja92

    shiela_kern
    • shiela_kern
    • Contributor ⭐️⭐️⭐️⭐️
    • October 29, 2020

    @spencer_engel  is there an office hours thread for today 10/29/20? I couldnt find one. 

     

    Thanks,

    Shiela 

    spencer_engel
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    • spencer_engel
    • Author
    • Expert ⭐️
    • October 29, 2020

    @spencer_engel  is there an office hours thread for today 10/29/20? I couldnt find one. 

     

    Thanks,

    Shiela 

    Yes @sdrostgainsightcom is working on that but was experiencing some technical difficulties. 

    sdrostgainsightcom
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    • sdrostgainsightcom
    • Gainsight Employee ⭐️⭐️⭐️
    • October 29, 2020

    FINALLY!  OK @shiela_kern -- the new thread for this afternoon is up here -- talk with you then!

    Scott

    Scott Drost, Gainsight -- Principal Customer Success Architect
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