US Admin Office Hours (Tuesday session) - 11/14/23 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hi Scott,

Hope you are feeling better.

Based on the information you shared I created an API job to load activities to timeline. The job appears to work and tells me it was successful but doesn’t create a record. Can we look at what I’ve created and see what I may have missed.

Thanks,

Sean

Need help disabling a BCS Journey. Also, journey orchestrator is no longer searchable in the navigation 

Hi Scott,

Thank you for your response the other day. Hope you are feeling better. I have not received responses from my CSM process SMEs yet. Once I receive it, I will let you know and attend a session to follow up. I won’t be joining today’s session regarding sending emails to customers that don’t have a CSM assigned through JO.

Regards,

Keith

Hi Scott, I need an understanding of how the object named “Unified Scorecard Fact - Company” (USF) works.

Specifically, when I import new customer accounts into the Company object, a corresponding record in USF (with NA scores for the measures) does not seem to get automatically created.

Hi Scott,  We would like to add the latest NPS score or the AVG score if multiple responses occurred to our summary dashboard. Looking into, the config is a pre-build.  Could you please walk me through how I can make changes and what the pre-build means. (it is asking me to unlink from the prebuild and do not want to break anything)  

Thank you 

Dawn

Hey Scott - I have a question about updating email addresses.

Best,

Alex

@sdrostgainsightcom will there be office hours today (11/16/23)?

Hello @justo.casablanca -- yes, there will be an office hours session today -- late getting the post up but here it is!