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Hello everyone! This thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, April 14, 2020. Submit your questions below as replies to this post, and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please note we are using a new conference line. Details are below. There is no need to register for the sessions. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Thanks!

Conference Details (Zoom): 
 

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https://gainsight.zoom.us/j/860483241

Meeting ID: 860 483 241

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Meeting ID: 860 483 241
Find your local number: https://gainsight.zoom.us/u/adYC5ows6F

Help adding an ARR difference on ARR trending

Hello! We are looking to integrate Zendesk with Gainsight, either directly or via SFDC. I’d like to discuss what is involved in this process, how long it usually takes, and any helpful resources that I can use to guide me. 

 

To add more context - we are not looking to (at least at the moment) have our Gainsight users interact with Zendesk tickets via Gainsight or SFDC, but rather want to be able to have counts of tickets filed associated with each of our customers, resolution time, etc so that we can start monitoring student interaction with our support team and consider factoring it into our health scores. 

  1. Can we mass upload Milestones from excel to R360?
  2. Does viewer access have access to R360 pages  on the SFDC account page?

Hey Spencer– hoping you could help troubleshoot some NPS tab and summary widget issues I’ve been running into. 

Hello Spencer, I need help with Data Designer.

I have a report that produced from a successful merge between CTA Group and Success Plan Object. However i need to add another object GS Meta info, and looking for assistance in the steps when i already have 2 merged objects and need to bring in a third. Thanks!

Hello Spencer, I need help with Data Designer.

I have a report that produced from a successful merge between CTA Group and Success Plan Object. However i need to add another object GS Meta info, and looking for assistance in the steps when i already have 2 merged objects and need to bring in a third. Thanks!

Hi @shiela_kern - you might consider checking out this tutorial for now: https://community.gainsight.com/reports-dashboards-9/data-designer-use-case-combine-ctas-and-timeline-data-37373

 

Otherwise, please keep an eye out for my Tuesday, 4/21 office hours thread. I’ll post that Monday morning.

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