Under heavy spam attack and need to hit the emergency stop button?
Use ‘Pending posts’ to manually review topics and replies from all users. When this feature is enabled, a moderator must approve or deny a topic or post from a user before it will be published in the community.
How to enable moderator approval of posts by new users
- Go to Control → Settings → Premoderation rules
- Activate the switch in ‘Moderator approval of new topics and replies’
- Once new topics and replies have been submitted they will appear in Control → Content → Pending
- Select one or more posts (max. 10).
- Finally, choose one of the below actions.
Moderator Actions:
- Approve: Publish the post in the community.
- Mark as spam: Move the post to the Spam folder. This will help improve the spam machine learning algorithm.
- Move to trash: Move the post to the Trash can - the post will not be published in the community.
Additional Details:
⚠️ Enabling this feature will mean that moderation takes significantly longer - please make sure your team has enough time to approve or deny all new posts. It should be used as a last resort.
💎 ‘Pending Posts’ must be manually enabled. If you disable this feature, then you’ll still have to moderate your current backlog of pending posts.
When enabled, all new topics and replies from all users will not be immediately visible on the community and will be shown in this list. This applies universally.
