Hi there! Does the pre-moderation filter also catch posts that are replies to topics (in this case specifically replies to questions)? We’re seeing replies not get caught by the pre-moderation rules and I’m trying to figure out if it’s the way it works or if we need to tweak something in the configuration. Thanks!

Thanks for sharing your question here!

I am not sure if you are in the right thread though - there are currently two ways of pre-moderation possible:

This article here covers moderator approval. This means that no content will be visible before being approved by a moderator. This includes all new topics but also replies, no matter if it is a reply to a question or anything… I would only recommend using this when really needed, e.g. if your community is discussing very sensible topics or if you are currently being hit by massive spam attacks.

I suspect you are referring to the pre-moderation based on keywords? This is being set up in the Control environment under settings > moderation > premoderation rules.

Please let me know which one of the two you are using so that I can help you with troubleshooting the issue you are experiencing.

Thanks, Julian :) 

Sorry for not being clear with my first post - we’re using pre-moderation based on keywords and it looks like it’s not catching posts and replies that have those words. I’m going to have a chat with my team to check a couple of things and will let you know if I still need help :) 

Hello, is it possible to do a premoderation based on the user role? We use SSO and we classify users by the type like customers, partners and guests (those who are neither customers nor partners) and we would like to premoderate such posts. Is is possible?

We have the same question/concern. Our community got hit with over 1,500+ replies to our topics that were all spam over the weekends. It should be more configurable for our user roles for those we trust and not have their content held.

I have submitted the idea, let’s vote.

Is there any way to set up pre-moderation rules for specific groups? So one group may have pre-moderation enabled, but another does not?

Hi @jwren - no, I’m afraid it’s not possible to set that up for specific groups only.  

Hi ​@Kenneth R ​@Julian 

Can we set a notification message that notifies the author once the post is approved?

Many thanks,
Grzegorz

Thanks for sharing your question here with us. Please be aware that this might not be desired to implement: While it could be helpful to know if a post has been approved, at scale this could feel quite spammy. Imagine that active users will receive such a message for each of the posts, as well as for any new replies. This could be experienced as noise and could demotivate users to engage in the community.

If you have a specific use case or goal in mind, please share more context / information so that I take this into consideration.

From a platform fortunately point of view, I do not think that currently there is a way to do that out-of-the box. I could see that there might be workarounds - but they would have to rely on external automation tools such as Zapier:

I assume that you question is about the setting above, where all new topics or posts would have to be approved. We have webhooks that could trigger an automation as soon as a new post is published. You could use this for a workflow that performs (a set of) tasks that will inform the user that a post has been published. If you are interested in this, I could check if and how such a flow could look like. If you could share more context to the desired experience (for all posts or only new topics), then I can take this information with.

Hi! Jumping in on this thread to ask if using premoderation rules is the only way of overlooking every reply in community? We’d like to keep an eye on every reply but we haven’t found a way to be notified when someone replies to a topic you’re not subscribed to.

Hi! So our Moderation Overview is designed to automatically show all new content (replies and topics) at the top of the list. We do not have a notification for every new reply (even those you are not subscribed to) as this would be perceived as too spammy. Usually communities have an activity level where it is not desireable to get a notification for each individual reply.

There are ways to go about this however, e.g. using webhooks / Zapier to trigger a notification (this could be done in e.g. Slack). I am not aware of someone having implemented exactly this use case, but this guide could be useful: