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elena_painter
Contributor ⭐️⭐️⭐️⭐️
October 18, 2016
Question

Alternate names for CSM team

  • October 18, 2016
  • 3 replies
  • 383 views
What alternate names have you heard or considered for your Customer Success team? For example: 
  • Client Outcomes
  • Onboarding Services
  • Adoption Services

    3 replies

    tzundelgainsightcom
    Helper ⭐️⭐️
    October 18, 2016
    I worked with a company that called it a Customer Value team, and we were Customer Value Managers
    brandon
    Contributor ⭐️⭐️⭐️⭐️
    October 18, 2016
    our top accounts have Strategic Account Analysts/Consultants and our smaller customers have Client Success Consultants.
    robert_mcneely
    Contributor ⭐️
    October 28, 2016
    Our large accounts "Partnerships" have Customer Relationship Managers.  Our mid and smaller tier customers have Customer Success and LIfecycle Managers