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meenal_shukla
Gainsight Employee ⭐️⭐️
January 27, 2022
Question

Any cool names for pooled CSMs

  • January 27, 2022
  • 2 replies
  • 170 views

Here is an interesting question. What do people called their pooled CSM team? A customer wants to jazz things up a bit and looking for interesting names that fit the bill that we have seen other customers use

2 replies

heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
January 27, 2022

We have Project CSMs that tag in and out of accounts based on need

Contributor ⭐️⭐️
January 28, 2022

If you mean accounts that don’t have a defined CSM but instead shared across a broader CSM team, then Scaled CSM would work.