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lauren_marsh
lauren_marsh
Contributor ⭐️⭐️
January 28, 2016
Question

Configure Scorecard N/A options to not effect the overall score

  • January 28, 2016
  • 3 replies
  • 314 views
A couple of our scorecard measure have an N/A (not applicable) option  I've found that when people select this it skews the score down which makes sense since the grading scheme is set at the bottom with 0-1.  How do I allow for there to be an option for does not apply that will not effect the overall score?  Even if I make it 50/right in the middle that will also be an inaccurate representation of the overall score.

Thank you,
Lauren

      3 replies

      lane_h
      lane_h
      Helper ⭐️
      January 28, 2016
      If you are setting your scores by rules, you can write the rule to exclude the null value. 

      We have several metrics, but only have 4 that are weighted. The others influence the overall score through rules where we average the scores together. Our rule is written to exclude null values.

      Here is an article from the Support section that talks about a 0 weight versus an excluded weight, Configure Scorecard. Step 5: Set Weight is what you'd be interested in.
      Director of CX and Scale Programs
        lauren_marsh
        lauren_marshAuthor
        Contributor ⭐️⭐️
        January 28, 2016
        ah.  i removed the actual value and we'll just go with the default N/A.
        Thanks!
        lane_h
        lane_h
        Helper ⭐️
        January 28, 2016
        If you have measures that should "expire" and need to reset to N/A, you can write a rule that resets it.
        Director of CX and Scale Programs
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