Skip to main content
veltrim
veltrim
Contributor ⭐️
July 6, 2023
Question

Creating Digital Success in Healthcare

  • July 6, 2023
  • 2 replies
  • 90 views

Hello Fellow GS Folks!

Anyone out there working to create DS (High/Low/Tech Touch) segment that works in healthcare - specifically with hospitals & automation? 

We are creating a pooled CS team and would appreciate any ideas, tips/tricks, BP and more importantly, step by step what you did first in order to be successful.  

FYI - we do utilize basic GS functionality - would love to incorporate more regarding unused functionality that we may already have & not using - please note that we do not have PX functionality at this time so that is not an option.  Hopefully in the future.  

Thank you in advance!

With Care,

Molly Walden - molly.walden@omnicell.com

 

    2 replies

    aaronhatton
    aaronhatton
    Helper ⭐️⭐️
    July 6, 2023

    Hey @veltrim ,

    Keen to learn more about what it is you’re looking for in particular. There is an argument to be made that whilst the content delivered needs to be industry specific, the majority of guidance is applicable across industries.

    Where are you in your digital cs journey today? It sounds like you’re in the planning phase, is that right? Do you have any scalable motions already in place?

    If you’d prefer to discuss further - please don’t hesitate to message me directly so we can schedule some time to talk.

    Thanks

    Aaron

    Aaron Hatton | Head of Digital Customer Success (PVcase)
      revathimenon
      revathimenon
      Gainsight Community Manager
      July 26, 2023

      Moved this amazing discussion into a more relevant space - CS inspiration⭐

      Where focus goes, energy flows.
      Terms & ConditionsAccessibility statement