Skip to main content
ethan_rosenblum
ethan_rosenblum
Contributor ⭐️⭐️⭐️
July 20, 2016

CS Knowledge Drop - GSnap

  • July 20, 2016
  • 1 reply
  • 54 views
Want to learn more about one of our most exciting new features? This week we'll be hosting a webinar on use cases and best practices for GSnap.

Feel free to share any ideas or best practices from your organization's experience with GSnap thus far!

[i]We'll be continuing the conversation below! Additionally, tune in to our weekly CSM led webinar on Tuesday July 19th @ 9am PST where we will be discussing this topic! Click here to register.

      1 reply

      ethan_rosenblum
      ethan_rosenblumAuthor
      Contributor ⭐️⭐️⭐️
      July 20, 2016
      Here is a summary of our Q&A today:

      Question:       How do
      you set up the notification after you send the Gsnap?
      Answer: Use this link for configuration answers such as this.

      Question: Can
      you view as the sender a previously sent? 



      Answer: Yes, under the main GSnap tab you'll see all previously recorded (& sent) GSnaps.

      Question: Can you
      change the expiration date after the Gsnap was sent?



      Answer: Once a GSnap is sent, you can no longer change the expiration date.

      Question: Can we
      load a pre-recorded video in and then send through Gsnap?



      Answer: At this point, you can only use videos recorded directly in the GSnap tool.

      Question: Is data
      available for Reports so that my VP can use a dashboard to track who's
      sending GSnaps?



      Answer: You can setup reports on GSnap via the Email Logs object. For details on configuration, go to the bottom this link.

      Here's the recording and deck of the webinar!
      Terms & ConditionsAccessibility statement