Skip to main content
seth
seth
Expert ⭐️
February 3, 2022

CS Ops Compensation Benchmark Survey Results

  • February 3, 2022
  • 6 replies
  • 3131 views

 

Compensation data has not existed specifically for Customer Success Operations. In January 2022, Gainsight and the customer-run Gainsight Global Admins community collaborated to gather the first set of benchmarks.

Our anonymous survey received 296 responses. Gainsight customers likely represent a significant portion, but the survey was also publicized broadly. Responses were encouraged from all types of CS Ops professionals.

See the Results

PDF attached below

Reactions? Questions? Post them below!

    6 replies

    spencer_engel
    spencer_engel
    Expert ⭐️
    February 3, 2022

    Very exciting initiative. Thanks for driving this forward @seth! 

    seth
    sethAuthor
    Expert ⭐️
    February 3, 2022

    Very exciting initiative. Thanks for driving this forward @seth! 

    You’re very welcome, @spencer_engel! Major props for behind-the-scenes leadership and effort from @gunjanm, too!

    AI Transformation @ Gainsight
      jessica_keenan_palmer
      jessica_keenan_palmer
      Contributor ⭐️⭐️
      February 17, 2022

      This is an amazing benchmark.  I can’t wait to see how it changes over the coming years.  @seth thanks for advocating for this analysis.

      Jessica Palmer
        ml2019
        ml2019
        Contributor ⭐️⭐️⭐️⭐️⭐️
        May 9, 2023

        @seth Will you be distributing the survey for 2023?

          Stuart
          Stuart
          Helper ⭐️⭐️
          May 2, 2024

          Hey @seth, I was wondering if Gainsight has any more recent compensation benchmarking data for CS Ops that could be shared?

            seth
            sethAuthor
            Expert ⭐️
            May 2, 2024

            @Stuart Appreciate you asking! I’ve moved into a different role since I ran this benchmark, so we haven’t run a fresh round, and it’s still the latest one I know of.

            AI Transformation @ Gainsight
              Terms & ConditionsAccessibility statement