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seth
seth
Expert ⭐️
February 27, 2023

CSM Compensation Trends

  • February 27, 2023
  • 3 replies
  • 287 views

An informal survey of CCOs about CSM compensation gives us some incredible insight into the broad variety of ways that comp has been structured. See attached PDF, linked below.

For example:

  • About half of CS teams have some amount of team-performance variable comp
  • Median variable comp is 20%:

⬇️ Attached PDF with much more info ⬇️

      3 replies

      Robert_DeLaO
      Robert_DeLaO
      Helper ⭐️
      February 27, 2023

      What was the sample size? 

        seth
        sethAuthor
        Expert ⭐️
        February 27, 2023

        A small sample, and I believe the deck actually includes data from several different spots. So, take it as food for thought, not benchmarking. 

        AI Transformation @ Gainsight
          tyler_mcnally
          tyler_mcnally
          Helper ⭐️
          October 18, 2023

          Adding to the party! Here’s the latest comp benchmarking and comp best practices from gainsight.

           

          Pulse 2023: CSM Comp Trends + Gainsight/Rockewell Comp Evolution

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