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nick_mehta
Gainsight Employee ⭐️
nick_mehta
Gainsight Employee ⭐️
October 5, 2021
Question

Customer Success in non-subscription models

  • October 5, 2021
  • 2 replies
  • 161 views

We’re doing some research on how Customer Success (and Gainsight) is showing up in industries beyond traditional subscription SaaS.

 

Is anyone implementing CS and Gainsight for a business where your pricing model is consumption-based, usage-based, transaction-based, etc. (e.g., not a subscription contract)?

 

If so, I’d love to organize a call to learn more!

    2 replies

    cjacksonfe
    cjacksonfe
    Helper ⭐️
    January 21, 2022

    Sorry for the suuuper late response here, but I’m in CS Ops working for a Consumption-based business, and identifying strong signals for CTAs or risk as part of the CS automation is quite a bit more difficult in Gainsight, as opposed to something like the smaller players (Vitally for example).

    This might be due to the missing RO component functionality in our NXT instance (this company, and my previous one, both did not have the RO function for NXT). 

    If you all still need use cases/case studies, let me know!

      anirbandutta
      anirbandutta
      Expert ⭐️
      January 24, 2022

      Thanks @cjacksonfe.

       @nick_mehta, @seth interesting response here. 

      It's an opportunity for engagement
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