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donnamcnamara
Contributor ⭐️⭐️
June 8, 2023
Question

Health Score | Usage

  • June 8, 2023
  • 1 reply
  • 46 views

Hello - We’re moving our data portal to a new platform that no longer has a means to load usage data into GS. From a health score perspective, we’ll get very limited data - # report executions and # logins (without identifying the user). Brainstorming ideas on how to get a usage score for customer health with limited data and without having a data feed into GS?? The only way to get it in would be manual and that’s not an option. How are you measuring usage of your tools/platforms from a customer health perspective?

      1 reply

      alizee
      alizee
      VIP ⭐️⭐️⭐️⭐️⭐️
      June 9, 2023

      Hi @donnamcnamara , have you considered RPA/automation to continue to pull it (without a connector/API or other built-in way)? You might have an internal team able to help you out with that? That doesn’t use APIs, but “surface automation”. 

      The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
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