Skip to main content
tom_wix
tom_wix
Contributor ⭐️⭐️⭐️⭐️⭐️
July 28, 2015
Question

Is there a search configuration so that searching for a customer using a partial name succeeds ?

  • July 28, 2015
  • 7 replies
  • 93 views
For example,

Account/Customer name is "One Big Account"

if you search on "Big" , there are no search results.   But if you search on "One" , the account is found.

Is that a current limitation of the search function, or is there a place to configure search to be a little "smarter/forgiving" ?

      7 replies

      dstokowski
      dstokowski
      Gainsight Employee ⭐️⭐️
      July 28, 2015
      The default search is "Starts with" when you search in a customer box.  If you click on the left orange dropdown arrow, you can modify it to be a "contains" search.  Generally we recommend primarily using the Starts with since it is so much faster but the other option is there when you need it!
        tom_wix
        tom_wixAuthor
        Contributor ⭐️⭐️⭐️⭐️⭐️
        July 28, 2015
        thanks so much - a big help indeed.   Sorry to bother you on that one..
        lauren_marsh
        lauren_marsh
        Contributor ⭐️⭐️
        May 11, 2016
        Is there a way to default it to contains?  Our execs and non-everyday users assume it will be like SFDC where it is moreso contains and not starts with which has been a little frustrating for them.
          melissa_principe
          melissa_principe
          Contributor ⭐️
          June 28, 2016
          Did you ever receive an answer to this? Thanks!
          dstokowski
          dstokowski
          Gainsight Employee ⭐️⭐️
          June 28, 2016
          There is not a way to default it to contains currently.  We default to 'starts with' primarily since it is a much faster search and are considering having it a sticky setting.
          melissa_principe
          melissa_principe
          Contributor ⭐️
          June 28, 2016
          Awesome, thank you!
          elaine_cleary
          elaine_cleary
          Helper ⭐️⭐️
          September 18, 2016
          Hi Gainsight Product, I spoke to another customer last week who is interested in having the C360 search option sticky.  So if they change from "starts with" to "contains", that it would stay that way.  Please do advise if there's a significant change in search performance is expected as I think they would be interested to know that.  Thank you!
            Terms & ConditionsAccessibility statement