Skip to main content
rish_singh
rish_singh
Contributor ⭐️⭐️⭐️
June 28, 2017
Solved

Keeping NPS scores relevant

  • June 28, 2017
  • 2 replies
  • 68 views
What are some best practices around expiring NPS scores from years past in order to keep relevancy (ie.when to remove old scores )?
      Best answer by tzundelgainsightcom
      My recommendation would be to keep your old scores as a measure against which you show progress. Perhaps condensing them into year-over-year comparisons, at some point. 

      2 replies

      scott_renna
      scott_renna
      Contributor ⭐️⭐️⭐️⭐️
      June 29, 2017
      We don't retire our scores as we like to see if things have gotten worse or better over time for a specific customer. 
      tzundelgainsightcom
      tzundelgainsightcomAnswer
      Helper ⭐️⭐️
      June 30, 2017
      My recommendation would be to keep your old scores as a measure against which you show progress. Perhaps condensing them into year-over-year comparisons, at some point. 
        Terms & ConditionsAccessibility statement