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dgoode
dgoode
Contributor ⭐️
June 13, 2019
Question

Net Promoter Survey issues with Outlook (Office 365)

  • June 13, 2019
  • 1 reply
  • 93 views
I'm struggling with how the Gainsight NPS renders in Outlook. I really like the in-line response. but we also are asking a follow-on question and it's not obvious that the recipient should click on the highlighted number (see linked image). I've been told this is a known issue but has anyone found a good workaround?

How it looks in Outlook (Office365)

      1 reply

      megan_germann
      megan_germann
      Contributor ⭐️⭐️
      June 17, 2019
      My 2 cents - it's very biasing to show color coded responses and is best practice to not do so. If you select the neutral in-line response, it is more obvious that each number is a clickable link.

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