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AJ_CS
Contributor ⭐️
February 22, 2021
Question

Training for Sr. CSM team

  • February 22, 2021
  • 4 replies
  • 91 views

Looking for some options to train/coach for a fairly senior CSM team. In particular, I'm looking for ideas around driving change management, Getting higher in an account, and defining joint success metrics.

How is everyone handling this? Is there a recommended training provider you all are working with?

Any other recommendations for this?

4 replies

dan_ahrens
dan_ahrens
Expert ⭐️⭐️⭐️
March 4, 2021

Hi @AJ_CS - have you taken a look at Gainsight’s Pulse Plus training and certification program? It’s specifically designed for skills development of CSMs. https://www.gainsight.com/pulse-plus/

VP of Customer Success at Forcepoint
seth
seth
Expert ⭐️
March 4, 2021

@AJ_CS Another thing I’d add: Don’t underestimate the value of peer coaching and mentorship!

AI Transformation @ Gainsight
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AJ_CSAuthor
Contributor ⭐️
March 4, 2021

Hi @AJ_CS - have you taken a look at Gainsight’s Pulse Plus training and certification program? It’s specifically designed for skills development of CSMs. https://www.gainsight.com/pulse-plus/

Thank you @dan_ahrens will check them all out to see what makes sense.

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AJ_CSAuthor
Contributor ⭐️
March 4, 2021

@AJ_CS Another thing I’d add: Don’t underestimate the value of peer coaching and mentorship!

100% agreed! Super valuable! Thank you @seth 

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