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Hidden Phrases: (Customer Communities standard) Login / Registration pages

  • February 5, 2019
  • 64 replies
  • 4096 views

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64 replies

Charles Dane
  • Contributor ⭐️⭐️⭐️
  • December 19, 2024

I’m attempting to troubleshoot a custom phrase that is not displaying. It’s a private community, in sandbox for development, and I’m not able to find/change the registration detail text to include the Login link.

 

I believe I have the correct phrases, but no changes with every variation I have tried of the below.

Description*
Module: Common
Key: registration.detail.descriptionWithLoginLink

*Add the variable {loginLink} to the description to include a “Login” link

Login link
Module: Common
Key: registration.detail.loginLink

 


Julian
Forum|alt.badge.img+8
  • Author
  • Gainsight Employee ⭐️⭐️⭐️
  • December 20, 2024

Thanks for flagging this. I just happened to work on this the other day. But as you mentioned it is a private community, I am also not sure. 

Private communities have a setting in the platform visibility settings page, where you can define a subtitle:

 

Or is this what you are looking for (the registration link bit)?

Module: Common

Key: login.detail.descriptionWithRegistrationLink 

*Add the variable {registrationLink} to the description to include a “Create account” link

Taken from this article:

 

Hope that one of the two will help you further!


Charles Dane
  • Contributor ⭐️⭐️⭐️
  • December 20, 2024

Hi Julian and thanks for the response. Unfortunately, neither of your suggestions address my issue, as it concerns the {LoginLink} in the Registration modal description, not the other way around. Here are the terms I have defined, using this discussion thread and Login terms as guides:

 


Kenneth R
Forum|alt.badge.img+5
  • Expert ⭐️⭐️
  • January 8, 2025

Hi ​@Charles Dane - sorry for the delayed reply on this one, it took me a bit of time to track down the phrases.  The ones you’re looking for are, I believe these ones (for the registration page in a private community):

Common privateState.register.description Welcome to our community!
Common privateState.register.title Let's get started
Common privateState.register.alreadyhaveaccount Do you already have an account?

Charles Dane
  • Contributor ⭐️⭐️⭐️
  • January 8, 2025

@Kenneth R - Those were the phrases I needed. Thank you very much!


jvdc
  • Helper ⭐️⭐️⭐️
  • July 20, 2025

Hey,

I am looking for the phrases that we can find on the page that shows up once a user has made a registration request: /private/message?type=notactivated

 


Kenneth R
Forum|alt.badge.img+5
  • Expert ⭐️⭐️
  • July 22, 2025

Hey ​@jvdc - I think it’s these ones:

Common common.visibility.notactivated.title Activate your account
Common common.visibility.notactivated.description You need to activate your account in order to access and participate in the community.
Common common.visibility.notactivated.link.resend Resend activation email

jvdc
  • Helper ⭐️⭐️⭐️
  • July 28, 2025

Hey I am confused about these different link variables that we can add… like {loginLink}

What are the steps to get them working? Whenever I try, I just get the variable text, but no links...


Kenneth R
Forum|alt.badge.img+5
  • Expert ⭐️⭐️
  • August 11, 2025

Hey ​@jvdc - Apologies, just spotted that you didn’t get a reply here.  If this question is still open for you, can you share which specific link / phrase you’re not able to get working?  


jvdc
  • Helper ⭐️⭐️⭐️
  • August 11, 2025

Hey ​@Kenneth R thanks. Nope I've never managed to get those link variables working 😅


Forum|alt.badge.img+1
  • Contributor ⭐️⭐️
  • September 5, 2025

Hi there, 

I am looking for help on updating the button for the OAuth2. We are using 2 different authentication methods, SAML & OAuth2. I have been able to change the button for the SAML authentication, but I am not sure on the phrase setup for this button. 

Thank you!


jvdc
  • Helper ⭐️⭐️⭐️
  • September 15, 2025

Hey one phrase I haven't been able to find here, is on the registration page when the user types a username that is already taken: “This username already exists.”


Karenottema
Forum|alt.badge.img+2
  • Gainsight Employee ⭐️
  • October 1, 2025

@jvdc I’ve updated the article, the phrase for “This username already exists.” is:

Module: Forum
Key: This username already exists.


jvdc
  • Helper ⭐️⭐️⭐️
  • November 6, 2025

On the account creation form, for the username, is there a way to add some hints/tips or a subtitle that would appear visually different that the bold title?

We're looking to add recommendations on the username format


Sudhanshu
  • Gainsight Product Manager
  • November 17, 2025

@jvdc Username on registration form is a phrase that can be edited but a different styling won’t be possible ootb.

Module: Common

Key: loginBox.username