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Get notified about requests to join a private group 🔔

Related products:CC Groups
  • October 12, 2021
  • 4 replies
  • 173 views
Get notified about requests to join a private group 🔔

Here is a product update to inform you we have delivered yet another idea related to groups :nerd:.

The idea in question is the following:

One pain point you expressed around private groups was the fact that you were not notified when a user would request to join a private group. 

 

 

What is new?

Previously community managers had to manually check in Control if there were any pending request to join private groups in order to approve them.

From now on, selected community managers will receive an email for each join request on private groups.

Example of email notification for private group join request

By default, the community manager that created a group will receive the notifications for that group. You can, of course, edit that default setup in the group detail page in Control.  You can make sure other community managers (or no one) receive those notifications. 

Input field to enter users that will receive the notifications

 

Learn more how to configure these notifications in this KB article:

Enjoy!

4 replies

JKelley
  • Helper ⭐️
  • 42 replies
  • October 12, 2021

This is great to hear, thanks for the update @Marion Frecaut.  Looking forward to testing the additional groups functionality out.


  • 0 replies
  • October 12, 2021

Thanks for this @Marion Frecaut — working pretty well, some bugs/issues that we’ve logged with the Support team but very helpful.


  • Author
  • Helper ⭐️⭐️⭐️
  • 732 replies
  • October 12, 2021

Hey @Scott Baldwin I just looped back with our support team. It seems indeed you have run into a bug around invite links. I'm really sorry about that and the team will make sure to solve it as soon as possible.

This being said that bug should not have an impact on the notification feature that we released today :) 


erin.brisson
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 81 replies
  • March 21, 2023

Hi! I created a hidden group and when I updated it to Private, I had to add myself as the Join request notifications section. Is this because the group was originally created as Hidden?

 


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