Hey Gainsight PX Community! 🌟
Ever found yourself deep in the rabbit hole of creating countless in-app guides and engagements, only to pause and wonder, "Am I actually making a difference?" You're not alone! Let's embark on a journey to unravel the mystery behind measuring the true value and impact of your in-app engagements. 🕵️♀️✨
Starting Point: Identifying the Problem 🤔
Before diving headfirst into the sea of engagements, take a moment to anchor yourself by identifying the problem you're aiming to solve. Imagine, your product team has launched a sparkling new feature, but alas, adoption is not soaring as expected. 🚀👀 What's the next step?
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Capture Baselines: Understand the current level of feature adoption without any in-app guidance. This is your starting line. 🏁
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Pinpoint the Cause: Is the feature playing hide and seek (discoverability issue), or is there a sentiment issue where users find it challenging to use? Or perhaps, they're not fully aware of the feature's value. 🕵️♂️
Using Gainsight PX's Feature Adoption report under the Analytics section, you can capture your baseline adoption today. (shown below in our demo environment called “Face2Face” - a fake web conferencing tool)
Crafting Your Solution: Simple Engagements 🛠️
With your baseline in hand, create a simple yet effective engagement—a quick product tour for that crucial new feature, or maybe a friendly tooltip to nudge users towards discovery.
Give it 30 days, and let's track the magic unfold! By revisiting the Adoption Feature Report and applying a filter for those who've completed the engagement, you'll witness the delta of your efforts.
Your Hero's Journey 🦸♀️🦸♂️
Our mission is to crown YOU as the hero within your organization. To achieve this, let's break down the journey:
- Challenge: New Feature release is craving more adoption love.
- Baseline: Snag that baseline adoption data.
- Goal: Set your sights on a north star for increased adoption. 🌠
- KPIs/Success Metrics: Focus on the % of Adoption (both User % and Account %).
- Solution: Unleash an in-app engagement to spotlight the feature.
- Outcome: Users engaged with the feature will showcase a noticeable uptick in adoption compared to those who did not.
🌈 We'd Love to Hear from You! 🌈
Your stories fuel our community! Share your triumphs and tips on leveraging PX for stellar in-app engagements. Have you cracked the code on driving feature adoption or crafted engagements that left your users in awe? Let's create a mosaic of best practices together. Drop your insights below! 🎤💡
Together, let's transform the Gainsight PX space into a beacon of innovation and impact. Ready, set, engage! 🚀
