Hey Gainsight PX Community! 
Ever found yourself deep in the rabbit hole of creating countless in-app guides and engagements, only to pause and wonder, "Am I actually making a difference?" You're not alone! Let's embark on a journey to unravel the mystery behind measuring the true value and impact of your in-app engagements. 
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Starting Point: Identifying the Problem 
Before diving headfirst into the sea of engagements, take a moment to anchor yourself by identifying the problem you're aiming to solve. Imagine, your product team has launched a sparkling new feature, but alas, adoption is not soaring as expected. 
What's the next step?
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Capture Baselines: Understand the current level of feature adoption without any in-app guidance. This is your starting line.
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Pinpoint the Cause: Is the feature playing hide and seek (discoverability issue), or is there a sentiment issue where users find it challenging to use? Or perhaps, they're not fully aware of the feature's value.
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Using Gainsight PX's Feature Adoption report under the Analytics section, you can capture your baseline adoption today. (shown below in our demo environment called “Face2Face” - a fake web conferencing tool)
Crafting Your Solution: Simple Engagements 
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With your baseline in hand, create a simple yet effective engagement—a quick product tour for that crucial new feature, or maybe a friendly tooltip to nudge users towards discovery.
Give it 30 days, and let's track the magic unfold! By revisiting the Adoption Feature Report and applying a filter for those who've completed the engagement, you'll witness the delta of your efforts.
Your Hero's Journey 🦸♀️🦸♂️
Our mission is to crown YOU as the hero within your organization. To achieve this, let's break down the journey:
- Challenge: New Feature release is craving more adoption love.
- Baseline: Snag that baseline adoption data.
- Goal: Set your sights on a north star for increased adoption.
- KPIs/Success Metrics: Focus on the % of Adoption (both User % and Account
. - Solution: Unleash an in-app engagement to spotlight the feature.
- Outcome: Users engaged with the feature will showcase a noticeable uptick in adoption compared to those who did not.
We'd Love to Hear from You!
Your stories fuel our community! Share your triumphs and tips on leveraging PX for stellar in-app engagements. Have you cracked the code on driving feature adoption or crafted engagements that left your users in awe? Let's create a mosaic of best practices together. Drop your insights below! 
Together, let's transform the Gainsight PX space into a beacon of innovation and impact. Ready, set, engage!