- Global Context exists in the available data for engagements, as it can be used for Audience rules, etc.
- Engagements can show content to users(s) via a Guide, Dialog, etc.
Is there a way to use values from #1 in #2?
Use case Example:
Dynamic “Approver” value shown to users.
- Approver value exists in the Global Context
- Engagement tied to a specific UI element (ex. disabled button)
- Content: “This capability is limited to designated approvers only. Reach out to
{Global Context Approver Value}”
- Content: “This capability is limited to designated approvers only. Reach out to
In this example use case, the global context for the approver value would be unique to each customer company / product subscription. Rather than needing to have bespoke engagements for each customer, we’d prefer to insert that value dynamically into on engagement for all/most users.